Legal & Policy

1. Privacy Policy

Metaframe values your privacy and processes personal data in compliance with the EU General Data Protection Regulation (GDPR).

1.1 Data Collection and Use

We collect personal information such as your name, email address, and contact details solely for the following purposes:

• Providing and delivering our services

• Communicating with clients and prospects

• Improving user experience on our website

Your data will never be sold or shared with third parties, except when necessary to fulfill contractual obligations or comply with legal requirements.

1.2 Your Rights Under GDPR

You have the right to:

• Access, update, or delete your personal data

• Request a copy of your stored data

• Restrict or object to data processing

To exercise your rights, you can contact us at: [info@metaframe.cloud]

If you believe your data is being misused, you have the right to lodge a complaint with your local Data Protection Authority.

1.3 Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined above and to comply with legal obligations.

2. Refund and Cancellation Policy

2.1 Non-Refundable Deposits

All deposits are non-refundable due to the customized nature of our services and the time allocated specifically to each project.

2.2 Cancellations and Rescheduling

• Cancellations made less than 48 hours in advance will result in loss of the deposit

• Rescheduling is subject to availability

• Significant changes may require an additional fee

2.3 Force Majeure

Exceptions may apply in cases of force majeure, including:

• Serious illness or injury

•Natural disasters

• Government restrictions or unforeseen events

In such cases, we will attempt to reschedule without additional costs where possible.

3. Creative Services Policy

3.1 Acknowledgment of Style

By working with Metaframe, you confirm that you have reviewed our portfolio and accept our creative direction and visual style.

3.2 Final Delivery

Once the final work is delivered:

• Refunds will not be issued based on subjective dissatisfaction

• Additional revisions may be requested at an extra cost

4. Limitation on Legal Action

4.1 Dispute Resolution

By engaging with Metaframe, you agree to:

• Attempt to resolve disputes through mediation as the first step

• Avoid unnecessary legal escalation where possible

4.2 Governing Law

Any disputes will be governed by the laws of Italy. This does not limit your rights under EU consumer protection laws.

5. Liability Limitation

5.1 General Liability

Metaframe’s liability is limited to the total amount paid by the client for the specific service.

5.2 Exclusions

We are not liable for:

• Indirect or consequential damages

• Business losses or missed opportunities

• Outcomes influenced by client decisions or external factors

5.3 Exceptions

Nothing in this policy excludes liability where it would be unlawful under EU law (e.g., gross negligence or personal injury).

6. Indemnity Clause

Clients agree to indemnify and hold harmless Metaframe from any claims, damages, or losses resulting from:

• Misuse of delivered content

• Violation of these terms

• Unauthorized use of third-party assets provided by the client

7. No Warranties Disclaimer

All services are provided “as is” without warranties of any kind, including:

• Guaranteed performance or results

• Suitability for a specific purpose

Metaframe is not responsible for outcomes beyond the agreed scope of work.

8. Contact Information

For any questions or legal requests, please contact:

• Email: [info@metaframe.cloud]

• Phone: [+39 3429175702]